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Talent Recruitment
CCI employs some of the highest qualified talent in our industry.




 

Career Opportunities

With competitors world wide, we are recognized as a  leader in our industry.  Our portfolio of client services include a complete line of technical staffing services ranging from Traditional Staffing to Strategic Client Outsourcing

CCI has the following job openings in the Atlanta, GA market.

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Customer Solutions Representatives - Atlanta (Norcross) GA location


 

Are you looking for a position that has room for growth and promotion within an award-winning Customer Service Team?

We are currently looking for dynamic individuals to play a vital support role in a partnership with our customers.  We are seeking Entry Level Customer Service Representatives who are highly motivated self-starters.
 You could be an integral part of the team by providing exceptional customer service while troubleshooting customersí programming and/or equipment issues, resolving issues in relation to claims and warranties, servicing products and accurately setting up service options for our customers.

 

Responsibilities:

         Provide customer support to clients via phone, email or web channels

         Learn and become knowledgeable of clientís products or services

         Accurately log all interactions via established business process and tools

         Provide prompt, reliable and accurate information to customers while adjusting to the pace of the caller

         Demonstrate ability to identify solutions based on established processes and procedures

         Demonstrate effective soft skills, active listening, and ability to empathize with the customerís situation

         Act with sensitivity in all customer interactions

         Effectively manage length of calls / handle time

         Display effective time management skills

         Promote teamwork and contact center success

 

Core Competencies:

         Keyboarding skills at a minimum of 30 wpm

         Computer proficiency, keyboard and/or web navigation skills

         Good problem solving, analytical and data entry skills

         Effective verbal & written communications skills

         Ability to work with minimal supervision & handle pressure

         Excellent customer service skills

         Professional phone etiquette

 

Requirements:

         1-2 years relevant experience with call center experience preferred

         Promote reliability and dependability

         Must have the ability to work any assigned shift within our hours of operation (Currently Mon-Fri 7:00am-12:00 midnight and Sat-Sun 8:00am-11:00pm, 365 days a year.  However, eventually hours of operation will be 24 x 7 x 365)


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